Culture Change Solutions

PERSONAL GUARANTEE

Be proud to put your name not only TO it, but also ON it!


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Be proud to put your name not only TO it, but also ON it!

About the training:

Quality gained its place as an important business requirement back in the 1950’s and was synonymous with names like Crosby, Deming, Juran, Ishikawa and Feigenbaum. It was in the 1980’s that TMI was the only organisation to introduce the notion that Quality is about people and so the Personal Quality concept was born.

The Personal Guarantee programme is a core component of Personal Quality and it not only develops awareness around quality it also focuses on how we can learn to increase the quality of every detail in our every day activities.

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PERSONAL GUARANTEE

Learning Outcomes:

At the end of the program the participants will;

  • Identify the reasons for implementing a quality culture into the organisation/team
  • Define what quality is and some of the concepts connected to it
  • Recognise examples of poor quality and their impact on the individual and others
  • Examine the links between quality, Brand and reputation
  • Identify some of the key internal irritations associated with poor quality
  • Recognise how describing the 5 types of quality and the 2 dimensions helps us to manage, measure and monitor quality
  • Evaluate how our values and attitudes affect our personal quality
  • Examine the contrasts of quality and compliance
  • Identify levels of ideal behavioural performance at the workplace
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